Return Policy
RETURNS & EXCHANGES
We want you to love your Zaket & Plover pieces. If something isn’t quite right, we’re here to help.
Enter your order details below to begin your return.
MID YEAR SALE
Please note that different return conditions apply during our Mid Year Sale.
Current Season AW26 & Extra Edit Collection
Items from our current Autumn Winter 2026 collection, including the Extra Edit Collection, may be returned for store credit only.
Refunds are not available on sale items.
Final Sale Items
Items marked "Final Sale" are past-season styles and clearance pieces.
These items are not eligible for refund, exchange or store credit unless deemed faulty under Australian Consumer Law.
We recommend checking product descriptions carefully before purchasing.
To start a return, click here
RETURNS WITH REFUNDID CHECKOUT PLUS
Available for Australia, USA, Canada & the UK
We offer returns through our returns partner Refundid, giving customers a simple, upfront way to cover the cost of return shipping through Checkout Plus.
How Refundid Checkout Plus works
At checkout, you may choose to add Refundid Checkout Plus for $4.25AUD
This is an optional, non-refundable fee
If you need to return your item, lodge your return via our online returns portal
When Refundid Checkout Plus has been added, a return shipping label will be provided at no additional cost
Why choose Refundid Checkout Plus?
Return labels can cost up to $16 within Australia
International return labels can cost up to $30
Refundid Checkout Plus allows you to avoid paying these costs later if a return is needed
Important to know
Refundid Checkout Plus must be added at checkout
Refundid Checkout Plus cannot be added after an order has been placed
If Refundid Checkout Plus is not added, eligible returns are still accepted, however return postage is the responsibility of the customer
To start a return, click here
STORE CREDIT
For eligible returns, we offer a store credit with a $10 bonus.
Store credits are issued as a digital gift card with a 3-year expiry.
Returns must be lodged within 14 days of receiving your order.
To start a return, click here
REFUNDS & EXCHANGES (FULL-PRICED ITEMS)
Australian Customers
Refunds are available on full-priced items purchased online
Exchanges are available within Australia only, subject to stock availability
Return shipping is covered only if Refundid Checkout Plus was added at checkout
USA, Canada & UK Customers
Eligible for a refund or store credit where applicable
Exchanges are not available
Return shipping is covered only if Refundid Checkout Plus was added at checkout
Return Conditions
Items must be:
Unworn, unwashed, and unaltered
Returned with all original tags attached
Lodged within 14 days of delivery
Returns that do not meet these requirements cannot be accepted.
Refunds are issued to the original payment method.
Please allow up to 10 business days for funds to appear in your account.
To start a return, click here
SALE ITEMS
Final Sale Items
Final sale items include past-season styles and end-of-season sale pieces.
These items are not eligible for return, exchange, or store credit, unless deemed faulty.
Sale Items – Current Season
Sale items from the current season collection may be returned for:
Store credit, or
Exchange (Australian customers only)
Refunds are not available on sale items.
The welcome first-time purchase offer is excluded from final sale restrictions.
NEW ZEALAND ORDERS
New Zealand customers must lodge their return via our online returns portal.
Return Options
Store credit or refund where applicable
Exchanges are not available
Return Postage
Return postage is the responsibility of the customer
Customers must organise and purchase their own return shipping label
We recommend using a tracked service for peace of mind
Refundid Checkout Plus is not currently available for New Zealand returns.
Refundid is working on introducing Checkout Plus for New Zealand orders and expects this to be available in the coming months 🤞🏻
Final sale items are not eligible for return.
HOW TO ARRANGE A RETURN
Visit our Returns Portal
Enter your order number and email address
Follow the prompts to select your return option
If Refundid Checkout Plus was added at checkout (AU, USA, CA, UK), your return label will be provided automatically.
If Refundid Checkout Plus was not added — or you are returning from New Zealand — return postage must be organised at your cost.
FAULTY ITEMS
If you receive a faulty or incorrect item:
We will offer a replacement or refund, subject to availability
All items are assessed by our Quality Control team
This is handled in line with Australian Consumer Law
CANCELLATIONS (INCLUDING PRE-ORDERS)
Cancellation requests must be made within one hour of placing your order.
Orders that have already been processed cannot be cancelled.
Sale and reduced items cannot be cancelled.
INTERNATIONAL CUSTOMS & DUTIES
United States & Canada:
Import duties and taxes are currently covered by us, so you won’t face any additional charges on delivery.All other countries:
Import duties and taxes are not included and may be charged once your order reaches its destination country. These charges are the responsibility of the customer and must be paid before delivery can be made.
Customs policies vary by country. If you’re unsure of potential charges, we recommend contacting your local customs office for an estimate.