Returns + Refunds
RETURNS & EXCHANGES
We want you to love your Zaket & Plover pieces. If something isn’t quite right, we’re here to help.
To start a return, click here
RETURNS WITH REDO
Available for Australia, USA, Canada & the UK
We offer returns through our returns partner Redo, giving customers a simple, upfront way to cover the cost of return shipping.
How Redo works
-
At checkout, you may choose to add Redo Checkout+ for $4.25AUD
-
This is an optional, non-refundable fee
-
If you need to return your item, lodge your return via our online returns portal
-
When Redo Checkout+ has been added, a return shipping label will be provided at no additional cost
Why choose Redo?
-
Return labels can cost up to $16 within Australia
-
International return labels can cost up to $30
-
Redo allows you to avoid paying these costs later if a return is needed
Important to know
-
Redo must be added at checkout
-
Redo cannot be added after an order has been placed
-
If Redo is not added, eligible returns are still accepted, however return postage is the responsibility of the customer
To start a return, click here
STORE CREDIT
For eligible returns, we offer a store credit with a $10 bonus.
Store credits are issued as a digital gift card with a 3-year expiry.
Returns must be lodged within 14 days of receiving your order.
To start a return, click here
REFUNDS & EXCHANGES (FULL-PRICED ITEMS)
Australian Customers
-
Refunds are available on full-priced items purchased online
-
Exchanges are available within Australia only, subject to stock availability
-
Return shipping is covered only if Redo Checkout+ was added at checkout
USA, Canada & UK Customers
-
Eligible for a refund or store credit (where applicable)
-
Exchanges are not available
-
Return shipping is covered only if Redo Checkout+ was added at checkout
Return Conditions
Items must be:
-
Unworn, unwashed, and unaltered
-
Returned with all original tags attached
-
Lodged within 14 days of delivery
Returns that do not meet these requirements cannot be accepted.
Refunds are issued to the original payment method.
Please allow up to 10 business days for funds to appear in your account.
To start a return, click here
SALE ITEMS
Final Sale Items
Final sale items include past-season styles and end-of-season sale pieces.
These items are not eligible for return, exchange, or store credit, unless deemed faulty.
Sale Items – Current Season
Sale items from the current season collection may be returned for:
-
Store credit, or
-
Exchange (Australian customers only)
Refunds are not available on sale items.
The welcome first-time purchase offer is excluded from final sale restrictions.
NEW ZEALAND ORDERS
New Zealand customers must lodge their return via our online returns portal.
Return Options
-
Store credit or refund (where applicable)
-
Exchanges are not available
Return Postage
-
Return postage is the responsibility of the customer
-
Customers must organise and purchase their own return shipping label
-
We recommend using a tracked service for peace of mind
Redo is not currently available for New Zealand returns.
Redo is working on introducing returns for New Zealand orders and expects this to be available in the coming months 🤞🏻
Final sale items are not eligible for return.
HOW TO ARRANGE A RETURN
-
Visit our Returns Portal
-
Enter your order number and email address
-
Follow the prompts to select your return option
If Redo Checkout+ was added at checkout (AU, USA, CA, UK), your return label will be provided automatically.
If Redo was not added — or you are returning from New Zealand — return postage must be organised at your cost.
FAULTY ITEMS
If you receive a faulty or incorrect item:
-
We will offer a replacement or refund (subject to availability)
-
All items are assessed by our Quality Control team
-
This is handled in line with Australian Consumer Law
CANCELLATIONS (INCLUDING PRE-ORDERS)
Cancellation requests must be made within one hour of placing your order.
Orders that have already been processed cannot be cancelled.
Sale and reduced items cannot be cancelled.
INTERNATIONAL CUSTOMS & DUTIES
-
United States & Canada:
Import duties and taxes are currently covered by us, so you won’t face any additional charges on delivery. -
All other countries:
Import duties and taxes are not included and may be charged once your order reaches its destination country. These charges are the responsibility of the customer and must be paid before delivery can be made.
Customs policies vary by country. If you’re unsure of potential charges, we recommend contacting your local customs office for an estimate.